Term starts week commencing 08 September

When you enrolled, you will have been given the details of your First Day, including your date and time. Please arrive promptly so we can get you to where you need to be, ready for your first session with your teacher and classmates.

You'll arrive at your campus – Clapham, Nine Elms, Elephant & Castle, or Brixton – depending on where your course is based. You will be welcomed by our friendly team, including Principals, teaching staff, and members of our professional services. Everyone will be on hand to help you find where you need to go.

Timetables

Before your first day, you should have received your timetable by email (please check your spam/junk folder). Don't worry if you can't find it – we can help you on the day to make sure you know where you are going and have all the information you need.

If you haven't got your timetable, please ask a member of staff to direct you to Reception where we can assist you with your timetable queries.

Induction Days

Once you start college, you will take part in an Induction. This is to help familiarise you with the college and officially welcome you to the South Bank Colleges family. Your teacher or Learning Development Coach (LDC) will give you all the details and guide you through induction sessions, talks, and tours.

We understand that college may seem large compared to school or work. To help you get your bearings, why not explore our Virtual Campus Tours? You can see where classes will be held and discover other facilities you might like to use.

Follow Us on Social Media

We share lots of exciting news, success stories, new activities, and events! Stay up to date by following South Bank Colleges on:

• Facebook
• Instagram
• LinkedIn
• TikTok
• Youtube

Don't forget – whatever help you need when you start, just ask one of the staff. We are always happy to assist you!

Student FAQs

• I need technical support/login support

  I need technical support/login support
  For technical support, you can refer to the IT User Support Technicians who provide help with IT systems and applications.

• Can I change my course?

  Can I change my course?
  Sometimes your course might not meet your expectations, and that's okay. "Chance to Change" gives you an opportunity to consider alternative courses without hassle. Our teachers will be available to interview and transfer you within a set timeframe if you wish to change.

• What days will I be required to be in college for this course?

  What days will I be required to be in college for this course?
  This depends on your course. After you have enrolled, your timetable (sent by email) will detail the days and times of your classes.

• How do I update my contact details?

  How do I update my contact details?
  You will need to complete a Change of Details form, available at any of our reception desks.

• How do I speak to my college teacher?

  How do I speak to my college teacher?
  You can contact your teacher via Email or Microsoft Teams (MS Teams).

• How do I report an absence?

  How do I report an absence?
  If you are unable to attend college, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 020 7501 5551.

• What are the library opening times?

  What are the library opening times?
  For library opening times, please click here.

• How do I check my attendance?

  How do I check my attendance?
  You can speak with your teacher or view your attendance in the Student Portal: click here.

• I think my attendance is incorrect – who do I contact?

  I think my attendance is incorrect – who do I contact?
  If you believe your attendance record is incorrect, please contact your teacher or Learning Development Coach (LDC) tutor.

• What should I do if I need extra help in lessons?

  What should I do if I need extra help in lessons?
  If you require extra help, please speak to your teacher who can refer you to our Additional Learning Support (ALS) team. More information is available on our Additional Learning Support page.

• What do I do if my ID card isn't working?

  What do I do if my ID card isn't working?
  If your ID card isn't working, visit Reception so they can check and advise you on the issue.

• Who do I contact if I can't log onto a college computer?

  Who do I contact if I can't log onto a college computer?
  If you cannot log onto a college computer, staff at the Learning Resource Centres or Digital Spines can assist you.